Business Correspondence

8 topics

1. Business Letters - Its Essentials, Parts, Types and Salutations
2. Positive Messages, Negative Messages and Persuasive Messages
3. Business Reports, Inter and Intra-departmental Communication - Office Orders, Office Circulars, Memorandum, Office Notes and Management Information System (MIS)
4. Concept of Web, Internet and E-correspondence
5. Intranet- Benefit and Purpose
6. Email - Features, Procedure to Write a Formal Email and Email Etiquettes
7. Essential Elements of Email- Subject line, Formal Greeting, Target Audience (Reader), Clarity and Conciseness, Formal Closing, Proof reading and Feedback
8. Advantages and Disadvantages of Email